Effective Internal Customer Management
Put the customer first throughout your business
All business functions impact the overall customer experience, and all employees are each other'?s customers. This course shows employees how they can contribute to the external customer experience through good internal customer care.
Employees will learn:
- Who internal customers are
- The benefits of mapping their customers'? end to end journey
- The importance of the three C?s of internal customer care
Course duration: 30 minutes
As with all of our Performance Management eLearning you can tailor this course to your specific requirements using the Adapt Authoring Tool
You can buy this course on its own or for greater value why not buy the full suite of performance management training courses?
You can buy this course on its own or for greater value why not buy the full package of Performance Management training courses? Read More
Great Value Performance Management Course Package
For even greater value, why not buy the full Performance Management Suite; one neat bundle which includes more than 20 courses.
You will also receive access to over 500 brandable posters which can be used to reinforce the messages delivered in your eLearning, creating an integrated approach.
To get the most out of your eLearning, take a look at our best in class eLearning platform, Astute. You can find out more or enquire below.Read More
Astute is an advanced, best in class eLearning platform. Astute takes the features you would expect and improves on both the quality and the user experience.
Individual courses are licensed annually based on the number of learners.
Courses are updated regularly to reflect changes in both legislation and best practise and, the best part is, as part of your license you will receive all of these updates free of charge.
Single User License
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses
Please note that exchange rates will be updated on a monthly basis and therefore there may be variations in Euro and USD pricing